Frequently Asked Questions

Do you ship within the United States?

Yes. We currently ship to US addresses only, and tracked shipping is free on every order.

When will my order arrive?

Orders are normally processed within 1–2 business days and typically arrive within 5–10 business days after processing.

How do I track my order?

You will receive a tracking link by email when the order ships.

What materials do you use?

Materials vary by design and include 925 sterling silver, stainless steel, titanium and polished fashion-jewelry alloys. The exact available specifications appear on every product page.

Can I return an item?

Unworn items with their original tags can be returned within 30 days of delivery. See our returns and refunds page for details.

How should I care for my jewelry?

Keep jewelry dry, avoid perfume and harsh chemicals, and store pieces separately unless the product page provides different instructions. Read our jewelry care guide.

How can I contact ZeonEra?

Email support@zeonera.com or use our contact form.